Brokerage Program: Managing Your Subscriptions

Adding an Agent Subscription

1. Log in to your Broker dashboard
2. Go to Brokerage Program > Manage Subscription
   
3. You’ll see a full list of agents under your brokerage, along with their current subscription status
   If an agent is missing, create their profile first by going to Agent > Add Agent
4. Locate the agent you'd like to add (use search if needed)
5. Toggle the subscription ON and click
   Continue 
   
6. On the next page, you’ll see a summary of your subscription and a detailed breakdown of charges:
   Activation Fee
   A one-time setup fee to build a new agent website or transfer an existing one into the Brokerage Program (as outlined in your agreement)
   Prorated Monthly Fee
   If the subscription starts mid-cycle, you’ll only be charged for the remaining days until your next billing date 
7. Click Confirm to complete the subscription 
   

1. You’ll receive a receipt by email shortly
   
2. Our production team will contact the agent and have the website ready within 3 - 5 business days
   

Removing an Agent Subscription

1. Log in to your Broker account
2. Go to Brokerage Program >
   Manage Subscription  
   
3. You’ll see a full list of agents under your brokerage, along with their current subscription status
4. Locate the agent you’d like to remove (use search if needed)
5. Toggle the subscription OFF and confirm cancellation 
   
6. Click Continue
   
7. On the next page, you’ll see a summary of your subscription
   
   

   Important Billing Notes
   A 30-day notice is required for cancellations
   Your next billing will include a prorated charge covering the 30-day notice period
8. Review the summary and click Confirm
   

1. Our cancellation team will process your request and contact the agent to complete the transition
   
   

Accessing Your Receipts

1. A receipt will be automatically sent to your email address on file once the payment is completed
2. You can also access your receipt anytime through the dashboard:
   

1. Go to Brokerage Program >
   Payment History 
   
2. Locate the relevant transaction with the Subscription Changes type
3. Click View Receipt to open it or Download to save a copy for your records

1. A receipt will be automatically sent to your email address on file on each billing date
   
2. You can access all recurring billing receipts through the dashboard:
   

1. Go to Brokerage Program > Payment History
   
2. Locate the relevant transaction with the Recurring Billing type
3. Click View Receipt to open it, Download to save a copy for your records, or View Subscriptions to see the subscriptions billed during that payment period